Refund Policy

The 1win app for mobile gadgets does not supply the opportunity to refund if the deposit or bonus sum has already been utilized. There is only one way to carry back your money: you are allowed to solicit a refund of the top-up only if it was made no later than 24 hours ago.

In case your profile was accessed by a third party, you will be able to get back your money within 30 days. What is more, Bangladeshi users can not take advantage of refunds unless their accounts are verified and all the necessary documents are uploaded. The main rules dedicated to the 1win refund policy are:

• You will not get back your stale amount if the bet has been lost;
• Only a few types of bets can be canceled, therefore, refunds are rare;
• Various promo offers such as, for instance, casino cashback, already entail an automatic refund. However, you should always get familiar with the bonus rules and follow them to be able to receive a return.